Terms of Service
Effective Date: October 1, 2026
1. Acceptance of Terms
By accessing or using Call Flow Audit (operated by The Quiet Protocol), you agree to be bound by these Terms of Service.
2. Diagnostic Services & Guarantees
Call Flow Audit provides self-service score calculators and paid professional mystery test audits ($199 USD). Our $199 Professional Call Flow Audit comes with a 100% money-back guarantee: if our audit fails to identify at least 3 actionable vulnerabilities or potential revenue leaks in your inbound call setup, you are entitled to a full refund upon request.
3. Scope of Mystery Testing
When ordering a Professional Call Flow Audit, you explicitly authorize Call Flow Audit specialists to place non-disruptive mystery test calls to your publicly listed business phone numbers during normal or after-hours operating times to evaluate routing, ring duration, voicemail, and callback responsiveness.
4. Limitation of Liability
Diagnostic scores, financial loss estimates, and audit findings are operational assessments based on submitted parameters and standard benchmarks. Call Flow Audit is not liable for indirect financial outcomes or third-party phone carrier outages.
5. Governing Law
These terms are governed by the laws of the operating jurisdiction of The Quiet Protocol.